FAQ

How do I order?

For most products, ordering is easy. Just give us a call or fill out our contact form. Fire Pit pricing includes everything you need and shipping is usually included. We ship our products worldwide, direct to your door.

Some products, like fireplace surrounds, may require some design and technical input, so please contact us so we can give you all the information that you need.

Why don't you have prices on your website?

As we ship our fire pits worldwide, we want to make sure that you have the correct pricing and shipping information, in the correct currency for your region. We will be happy to give you pricing for any of our products if you contact us.

Where are your products made? Where do you ship?

All of our products are made in Ontario, Canada from materials an components that are sourced in Canada and the United States.

 

We ship our products worldwide.

How are your fire pits installed?

Whether you are installing an outdoor fire pit or outdoor fireplace, you must use a qualified, professional installer.

 

Most jurisdictions require licensed gas-fitters to install gas lines and to make gas connections, This ensures that installations meet safety standards and comply with local codes. For more information, please contact your local authorities.

How much do Paloform products weigh?

All products vary in weight depending on materials, configuration and options. Our products are designed to have a solid, substantial aesthetic and are not light-weight. Concrete products convey their mass and metal products are heavy-gauge.

 

Outdoor fire pit weights vary depending on material and topping choices. Product weight ranges can be found on the product

Can you make custom / bespoke fire pits?

We have extensive experience creating custom products for our clients in Corten, powder-coated steel, aluminum and stainless steel, as well as in cast concrete. We would be happy to discuss your project to see if we can help you to achieve your unique vision.

 

Many of our products can be modified or used in multiples to fit dimensional constraints or meet scale requirements. Please ask us!

Do you sell your toppings separately?

We source all of our fire pit toppings specifically to work in conjunction with our products. Some of them are exclusive or in very limited supply. Further, we cannot guarantee that toppings will function properly and safely with fire pits that we have not designed. For these reasons, we cannot supply decorative toppings by themselves. Sorry!